Every question up front.
An honest price.
We ask about everything that changes your car’s price before we give it, so your price is built from your actual car from the start. If your car is as you described it, the price you see is the price we pay.
Why we ask first
What changes a car’s price is the same everywhere: keys, history, condition, faults. The only question is when it’s found out. We ask before we price your car, not when we see it.
Found on the day
- OnlineA price can only allow for what’s known about the car when it’s given.
- On the dayAnything else comes to light when the car is seen. That’s when a price changes.
Asked up front
- OnlineWe ask about the keys, service history, cambelt, tyres, marks and dents, the interior, warning lights, MOT advisories, finance and more, so your price already allows for them.
- On the dayOur driver checks the car matches what you told us. If it does, the price stands, and you’re paid by bank transfer before the car leaves you.
What we ask, and why
Around twenty questions, most of them one tap, plus your car’s official MOT record. Each is something that changes what a car is worth, so we ask it before we give you a price.
- How many keys?
- A missing key costs money to replace, so it’s in your price from the start, not taken off at your door.
- Service history
- Full, part or none changes what a car is worth, so we ask.
- The cambelt
- If it’s due, we price for it. If it’s been changed, tell us, with or without a receipt.
- Tyres
- How many need replacing, counted now.
- Marks and dents
- Tap each panel on the picture of the car, so your price allows for them.
- The interior
- Tears, burns and stains, counted area by area.
- Warning lights
- Any light on the dashboard, before we price the car.
- MOT advisories
- We read your car’s official MOT record and ask where each advisory stands.
- Finance
- Tell us roughly what’s left. Your price shows what you get after we settle it with your lender.
- Written off, or a taxi
- Priced in from the start, online, like any other car.
- Starts, drives, air con
- Asked plainly, so there’s nothing left to find on the day.
- Known faults
- Anything you know about, priced in before you accept.
On the day
Our driver, or our buyer if you drop the car off, checks the car against what you told us: the V5C, your ID, the mileage, the keys and service history, the condition inside and out, warning lights and tyres, with a short drive where possible. If everything matches, the price stands and you’re paid by bank transfer before the car leaves you.
Our promises
- Guaranteed for 7 days if the vehicle is as you described it.
- Held to your day: book a collection or drop-off after the 7 days and we hold your price until that day, up to 14 days from the date of your price.
- Never reduced for anything you told us about.
- If something is different, we show you exactly what we found and what each item changes, before you decide. You can accept the new price or keep your car, and you owe us nothing either way.
- No fees.
- Free collection anywhere in the UK, or drop the car off at our Bromsgrove branch.
- Paid by bank transfer before the car leaves you.
- Your price page shows what helped your price, what lowered it, and how to win money back: find the spare key or the cambelt receipt and we add it straight back on.
The promises about your price are in our terms of sale.
Questions people ask
Why do you ask so many questions?
Because each one changes what a car is worth. Asking before we give you a price means the price is right from the start, so there’s nothing left to knock off when we see the car. Most are one tap, and most cars get a price in a couple of minutes.
Will my price drop when you see the car?
Not if the car is as you described it. We only change the price if something isn’t as you described, and we show you what and why before you decide. We never reduce it for anything you told us about.
What if I’m not sure about something?
Choose “Not sure”. If it turns out better than you thought, like a cambelt receipt that turns up, we add it back on.
Is there a fee?
No. There’s no fee, and there’s free collection anywhere in the UK.
What if you find something I didn’t know about?
We show you what we found and what it changes before anything is agreed. You can accept the new price or keep your car, and you owe us nothing either way.
More guides: How selling to us works · What happens on collection day · Free car tools
See your price
Most cars get a price online in a couple of minutes.